Improving information access for new international students
Exploring how essential information can be communicated more effectively to help new international students navigate life in Canada
Shriram Kadia, School of Business
About the project
This research examined how important information is shared with international students as they transition to studying and living in Canada. The project focused on understanding student experiences and identifying opportunities to improve communication related to key services and resources.
The challenge
New international students often receive information from multiple sources about topics such as housing, employment, banking, health care and community services. The volume and complexity of this information can make it difficult to identify what is most relevant and trustworthy.
Approach
- Conducted surveys and focus groups with international students in the Kitchener-Waterloo region
- Examined how students access and use information during their transition to Canada
- Identified gaps and challenges in existing communication approaches
- Explored factors such as communication channels, timing, language and comprehension
- Developed a framework to support more coordinated and accessible information sharing
Results
- Identified opportunities to improve how essential information is communicated to international students
- Developed a communication framework designed to support student transitions
- Generated insights into student information needs and preferences
- Highlighted strategies for improving coordination among service providers and stakeholders
- Created a foundation for future communication and student support initiatives
Why it matters
Access to clear, timely and relevant information can help students make informed decisions and navigate new environments with greater confidence. This research helps:
- Improve the student transition experience
- Support access to essential services and resources
- Strengthen collaboration among organizations serving students
- Reduce confusion caused by fragmented communications
- Inform future policies and practices related to student support and engagement